Terms and conditions for the purchase of tickets

The Management reserves the right to refuse admission or re-entry to a performance. The Management reserves the right to alter or amend the program without prior notice as a result of unforeseen circumstances. Latecomers may either be asked to wait until a suitable break in the performance, or be refused admission. Any recording of the performance (either audio or visual) is prohibited. The Management reserves the right to refuse entry of, and use of, such equipment on the premises.

Age Recommendations
Some of our shows have age recommendations, and children can only be admitted with adequate adult supervision. We welcome younger children, but if they become unsettled during a performance we may ask you to take them outside. Some of our shows have strict age restrictions according to content.
A charge for booking fee for online tickets at Prasanna Theatre when booked online or by phone or in person between 10am – 10pm, Monday – Sunday.
Tickets must not be sold for profit or commercial gain by any outlet other than Prasanna Theatre. Failure to comply will make this ticket and transaction void.
Collecting at the Box Office
Tickets may be collected from the Box Office any time between 10am and 10pm Monday to Sunday and up to 45 Minutes before the start time of shows. We recommend picking up your tickets at least hour before the performance begins. Please bring along the card you paid with and proof of eligibility for tickets.
We accept VISA, MasterCard, Maestro, Delta and American Express.
Once purchased tickets cannot be refunded. We will only offer ticket refunds for cancelled shows. We regret that we will not be able to offer a refund or exchange on your ticket(s) if you are refused entry to a performance due to being late.
By purchasing a ticket you agree to these terms and conditions.
Booking of Ticket
1- If you dont get message or email confirmation for your tickets confirmed on your online transaction with prasanna theatre or payumoney, prasanna theatre management is not responsible for this. You may not be given tickets or even refund may also be rejected to your transaction.
2- In case refund is given at will of prasanna theatre management it might take 5- 10 working days to reflect into your balance. Prasanna theatre dont guarantee refund will definitely reflect into your account even though it is initiated.
3- Prasanna theatre management or payumoney is not responsible if you dont  get exact number of tickets confirmed for the money dedacted from your account to prasanna theatre account.
4- Even though your transaction is 100℅ and your invoice is perfect prasanna theatre management may reject giving you the order booked by without giving any specific reasons.
5. The user must provide Prasanna theater with the correct information pertaining to the cardholders name, card type, the card number, the card expiry date and the security code on the back of the card (if any) in order to make payment to PRASANNA THEATER Cinemas. The user shall be responsible for the correctness of the information provided and shall not be indemnified if the information is wrongly entered whether intentional or unintentional.
6. The user must ensure the correctness of all details of the booking before finally booking their tickets as PRASANNA THEATER will accept no responsibility and will not issue a refund for wrong bookings that are the fault of the user. If the user experiences problems with the booking process, they are to call the helpline number of PRASANNA THEATER specified on the booking page. The Portal shall not cancel any bookings once the transaction is completed.
7. Once the booking has been processed, the user will receive a confirmation e-mail to their e-mail address with all the relevant details of their booking. PRASANNA THEATER is not responsible and will not issue a refund to the user for selecting the wrong tickets or if the user does not meet the minimum age requirements for that particular film. The online booking is non-transferable and cannot be further sold.
8. To collect the tickets the user must present the credit/debit card that was used to book the tickets in that particular cinema. The user has to carry the print out of the confirmation mail. The user can present the print out to the Prasanna theater representative at the ticket counter. The user shall also carry proof of age for movies certified 'A'.
9. Unless specified otherwise User is subscribed to PRASANNA THEATER & PRASANNA THEATER Partner promotions related communication through SMS & Email.
10. Users must give vaild Mobile No & Email ID for ticket booking Conformation.
Cancellation of tickets
The booking shall be deemed to be cancelled in the following circumstances:- 1. The booking is valid only for the viewing of the film at a PRASANNA THEATER. The booking shall become valueless and non-refundable if not used on the date specified on its face.
2. If, in the opinion of a representative of the PRASANNA THEATER, the user is in breach of these Online Booking Terms or is under the influence of drugs or alcohol, or that it is necessary for the safety or comfort or security of other customers or for the protection of property, the representative reserves the right to refuse theentry or request the Customer to leave the multiplex and may if necessary physically remove the Customer from the multiplex or physically restrain the Customer.
3. PRASANNA THEATER is required to abide by and enforce the age restrictions as specified by the Law for the time being in force. In the event that an authorized PRASANNA THEATER representative is of the opinion that the user does not meet the minimum age requirement and the user cannot provide photographic proof that they are of the required age, PRASANNA THEATER will not permit entry to that performance or film.
4.The show timings mentioned in the invoice may vary slightly from the start of the movie timings in the movie theatre & also from timings mentioned in prasanna theatre which may be above 30minutes due avoid rush at a time at the ticket collection office. So you cannot go legal actions on these terms.
General Conditions
1. PRASANNA THEATER will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond PRASANNA THEATER ’s control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of PRASANNA THEATER . If any show is cancelled or cancellation is done from the management of PRASANNA THEATER then the formalities for the same will be taken in to consideration. The user agrees not to bring in any action against PRASANNA THEATER in such instance.
2. The user who has booked for a movie certified as ‘A’, must provide PRASANNA THEATER Cinemas with the relevant proof of entitlement when the tickets are being collected or upon entry to the cinema.
3. The Company reserves its rights to suspend the operations of any Theatre due to some exigencies and any offer, scheme, promotions shall not be valid/ applicable in Theatre. The Company shall not be liable for any losses/ damages arising \ connected with such suspension. This clause shall also be applicable and binding on all Company’s agents, partners and agents, partners of its affiliate/ group companies
Warranties and Indemnification
1. The user represents that he/she is of sufficient legal age to use this service, and he/she possess the legal right and ability to create binding obligations for any liability he/she may incur as a result of the use of this service.
2. The user understands that he/she is financially responsible for all uses of this service by him/her and those using his/her login information. The user will supervise all usage of the booking facility under his/her name or account.
3. The user warrants that all information supplied by him/her and members of his/her household in using the booking facility are true and accurate.